Customer Success Account Manager
Core
Builds customer, partner, and internal stakeholder engagement models to deliver on program planning, customer-facing reviews, and agreed-upon outcomes.
Role type
Customer Success Account Manager
Builds
Customer success programs and operational health initiatives
Domain
Information Technology / Customer Success
Deliverable
client delivery
Required skills
stakeholder engagement, program planning, data analysis, escalation management, resource mobilization, retention strategy, solution alignment
Preferred skills
executive communication, cross-cloud technology understanding, ITIL service management
Technologies
cross-cloud technology solutions
Responsibilities
Build engagement models with key stakeholders, gather business and IT objectives to map priorities to solutions, develop shared account plans, identify and resolve blockers to consumption, track progress against milestones, design programs to improve operational health, align Customer Success Plans with account priorities.
Seniority
Mid-level, hands-on IC
