Customer Success Account Manager
Core
Support foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and account health.
Role type
Customer Success Account Manager
Builds
Customer Success Plans (CSPs), bookable programs of work, and customer-facing program reviews
Domain
IT Services / Customer Success
Deliverable
client delivery
Required skills
Customer relationship management, solution delivery, program management, retention and churn analysis, stakeholder engagement
Preferred skills
ITIL Foundation certification, Project Management certification (PMI), Prosci certification
Technologies
N/A
Responsibilities
Align account team to link Customer Success Plans with account plan priorities, support delivery of program planning and customer-facing reviews, prioritize engagements, engage with key technical stakeholders to address customer outcomes, identify retention and churn opportunities
Seniority
Mid-level, hands-on IC
