Customer & Partner Engagement Manager, SME&C
Core
Orchestrate end-to-end executive engagements to strengthen relationships with key customers and accelerate partner-led growth across the ecosystem.
Role type
Senior IC Customer & Partner Engagement Manager
Builds
High-impact customer and partner moments, flagship experiences, and external engagement programs
Domain
Technology sales, B2B partnerships, executive strategy
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Program management, process improvement, cross-functional collaboration, stakeholder management, strategic planning, operational excellence, change management, data analysis, project leadership
Preferred skills
AI-first approach, ecosystem scaling, market trend analysis, process design
Technologies
AI tools, workflow optimization platforms
Responsibilities
Orchestrate end-to-end executive engagements ensuring purposeful interactions tied to business outcomes; Prepare and coach segment teams to deliver high-impact engagements; Lead cross-functional follow-up and debriefs to drive accountability; Manage escalations with clarity and pace; Lead a portfolio of Customer & Partner Engagement projects including flagship moments; Drive operational excellence by designing robust processes for external engagement; Apply AI to improve preparation, insight generation, and follow-through; Lead the SME&C CPE/Business Management community to drive global alignment and shared standards.
Seniority
Senior, hands-on IC
