Technical Support Advisory
Core
Subject matter expert providing frontline technical readiness, process compliance, and in-depth expertise for Microsoft products to support staff and drive delivery excellence.
Role type
Senior IC technical support advisory engineer
Builds
Seamless support experience and customer outcomes via engineer readiness and case management
Domain
Enterprise software support and customer success (via careerplan.io/jobs/1970393556868293-technical-support-advisory-at-microsoft)
Required skills
technical troubleshooting, system development, network operations, software support, IT consulting, case management, skills-gap analysis, process compliance, mentoring, troubleshooting guide creation, stakeholder collaboration
Preferred skills
none stated
Technologies
Microsoft products and services
Responsibilities
Drive engineer readiness based on skills-gap analysis and product needs; perform case reviews and customer wellness checks; mentor engineers for effective cross-team collaboration; contribute to self-help initiatives and troubleshooting guides; provide feedback for product and process improvements
Seniority
Senior, hands-on IC
