IT Support Specialist
Core
Provide day-to-day technical support for desktops, laptops, printers, and mobile devices in engineering, laboratory, manufacturing, and testing environments.
Role type
IT Support Specialist (Desktop/Help Desk)
Builds
Business technology infrastructure and user support for mission-critical applications
Domain
Industrial technology, manufacturing, engineering, aerospace, defense
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows desktop/laptop support, hardware troubleshooting, software troubleshooting, Microsoft 365 support, endpoint security basics, patch management, documentation
Preferred skills
Active Directory, Microsoft Entra ID, Group Policy, Microsoft Intune, networking fundamentals (TCP/IP, DNS, DHCP), endpoint security tools, vulnerability remediation
Technologies
Active Directory, Microsoft 365, Microsoft Intune, SharePoint, TCP/IP, Windows, Office 365
Responsibilities
Troubleshoot hardware, software, OS, connectivity, and application issues; install, configure, and deploy hardware/software; support Microsoft 365 tools; assist with onboarding/offboarding; maintain inventory and documentation; coordinate with managed service providers
Seniority
Mid-level, hands-on IC
