Technical Support Engineer - Azure Cloud (IaaS) - Japanese Client Delivery
Core
Provide high-value technical support for Japanese clients by diagnosing and resolving business-critical issues in Azure IaaS environments, anticipating future needs, and collaborating to solve complex technical challenges.
Role type
Senior IC Technical Support Engineer (Azure IaaS)
Builds
Production support solutions and client delivery for Japanese enterprise customers
Domain
Cloud Infrastructure (Azure IaaS), Virtualization, Enterprise IT
Deliverable
client delivery
Required skills
Azure IaaS, Windows/Linux administration, PowerShell/Bash scripting, Kubernetes, virtualization concepts (Hyper-V/VMware), network fundamentals (HTTP/TCP/UDP), storage technologies, RDP/SSH
Preferred skills
IT consulting, system development, network administration
Responsibilities
Review, investigate, and resolve technical issues; utilize troubleshooting tools; develop and deliver training (face-to-face or remote); mentor new engineers; provide feedback on product defects to improve Microsoft products
Seniority
Senior, hands-on IC