Technical Support Engineer (Cloud), India
Core
Provide technical support and troubleshooting for AlgoSec's cloud security platform to customers and partners worldwide.
Role type
Senior IC Technical Support Engineer (Cloud)
Builds
AlgoSec's SaaS cloud security platform
Domain
Cloud security, multi-cloud environments, enterprise networking
Deliverable
client delivery
Required skills
Cloud platforms (AWS, Azure), Linux/Unix administration, scripting (Bash, Python, PowerShell), networking, security concepts, problem-solving
Preferred skills
Infrastructure as Code (Terraform, CloudFormation), containerization (Docker, Kubernetes), CI/CD pipelines, AI-powered workflows, firewall technologies
Technologies
AWS, Azure, Bash, Python, PowerShell, Terraform, Docker, Kubernetes, GitHub Actions, Azure DevOps, Jenkins
Responsibilities
Troubleshoot product installation, configuration, and operation issues; guide customers and partners through technical problems; develop and maintain operational scripts and automations; document technical findings and improve the knowledge base; collaborate with R&D and Product teams to resolve complex issues.
Seniority
Mid-Senior, hands-on IC