Senior Systems Engineer
Core
Senior Systems Engineer providing primary technical resource and trusted advisor for assigned client accounts, handling remote and onsite support for desktop, cloud, network, and security issues.
Role type
Senior Systems Engineer (IT Support & Administration)
Builds
IT support services, cloud solutions, and network infrastructure for client accounts
Domain
IT Services / Managed Services / Cloud / Networking
Deliverable
client delivery
Required skills
Windows administration, Microsoft 365 administration, Azure knowledge, networking (TCP/IP, routing, DNS, DHCP, VLANs, VPNs, firewalls), endpoint device support, complex troubleshooting, documentation, client communication
Preferred skills
MSP or IT consulting experience, Meraki/Kaseya platforms, macOS/iOS support, Google Workspace, AWS, endpoint security tools, Microsoft/Networking/Security/Cloud certifications
Technologies
AWS, Azure, Microsoft 365, Windows, macOS, TCP/IP, Network Security, Office 365
Responsibilities
Serve as primary technical resource and trusted advisor for assigned client accounts, Troubleshoot and resolve escalated desktop, Microsoft 365, cloud, server, network, security, and mobile-device issues, Administer and support Microsoft 365, Windows, Azure, and related Microsoft technologies, Support and troubleshoot business networks, firewalls, switches, wireless networks, VPNs, VLANs, and related infrastructure, Manage multiple client requests, projects, onsite visits, and priorities in a fast-paced consulting environment, Communicate technical issues, recommendations, and resolutions clearly to users at all levels
Seniority
Senior, hands-on IC