Customer Success Manager - France
Core
Act as the primary liaison between Insider One's technology platform and client organizations to drive adoption, satisfaction, and strategic value.
Role type
Customer Success Manager (B2B SaaS)
Builds
Customer adoption and retention for an integrated Customer Data Platform (CDP) and marketing engagement suite
Domain
B2B SaaS / Marketing Technology / Customer Engagement
Deliverable
client delivery
Required skills
executive-level relationship building, account planning, technical troubleshooting, market trend analysis, issue escalation management, project management
Preferred skills
strategic consulting experience, product idea generation, data analysis
Technologies
Insider One CDP, WhatsApp, SMS, Email, Web, App, Site Search
Responsibilities
Monitor and facilitate customer technology adoption, develop key account plans to boost client value, provide feedback on market trends and unmet needs, resolve escalated customer issues, establish trusted advisor relationships
Seniority
Individual Contributor
