Product Support Manager
Core
Lead the technical support team to solve complex customer problems for farmers and graziers using Halter's virtual fencing technology.
Role type
Senior Product Support Manager (Team Lead)
Builds
A global technical support model and a high-performing team of Virtual Fencing Specialists and Engineers.
Domain
AgTech / Precision Agriculture / IoT
Required skills
Technical leadership, root-cause analysis, escalation management, training design, cross-functional collaboration, field investigation
Preferred skills
Experience leading leaders, translating technical knowledge into tools, calm under pressure
Technologies
Virtual fencing systems, IoT hardware, platform software
Responsibilities
Build a high-performing technical support team, create a trusted escalation path between support and engineering, reduce engineering tickets by empowering support teams, design a global technical support model, prioritize and resolve critical customer issues, conduct field visits to farms/ranches.
Seniority
Senior, hands-on IC with leadership responsibilities
