Commercial Excellence Specialist
Core
Turn data, technology, and process improvement into better commercial performance by identifying opportunities, improving processes, and translating commercial data into actionable insights.
Role type
Senior IC commercial excellence specialist (sales operations & CRM)
Builds
Integrated commercial workflows, Salesforce/CRM improvements, and data-driven performance metrics
Domain
Manufacturing (insulation, roofing) + Sales Operations + CRM
Required skills
process improvement, Salesforce/CRM expertise, data analysis, project management, business acumen, BI tools, presentation skills
Preferred skills
Salesforce reporting/dashboards, KPI development, cross-functional collaboration, AI tools
Technologies
Salesforce, Microsoft 365, Business Intelligence tools
Responsibilities
Identify opportunities to simplify and connect disparate commercial processes; Partner with teams to uncover pain points and develop solutions; Lead small- to medium-sized projects for operational efficiency; Serve as Salesforce/CRM subject matter expert; Support reporting and CRM adoption; Gather and analyze commercial data to identify trends; Transform complex data sets into actionable insights; Develop performance metrics for Commercial and Customer Service teams; Prepare insights and presentations for key business meetings.
Seniority
Senior, hands-on IC