Customer Success Manager (m/w/d)
Core
Managing a portfolio of enterprise clients to ensure successful adoption and long-term retention of soft garden solutions.
Role type
Senior Customer Success Manager (Enterprise)
Builds
Customer success, retention, and revenue growth for enterprise accounts
Domain
SaaS / B2B Software
Required skills
Account management, cross-selling, upselling, contract negotiation, solution consulting, churn prevention, stakeholder coordination
Preferred skills
Salesforce, Jira, technical product knowledge
Technologies
Salesforce, Jira, MS Office
Responsibilities
Serve as the primary point of contact for enterprise clients post-onboarding, analyze usage to identify optimization opportunities, develop and present commercial offers, coordinate with internal teams for complex requirements, and drive account growth through upselling and cross-selling.
Seniority
Mid-Senior, hands-on IC