Collections Analyst
Core
Manage high-volume B2B customer accounts to recover outstanding receivables and resolve complex billing issues.
Role type
Senior IC collections analyst
Builds
Cash flow recovery for B2B clients
Domain
Financial services / B2B collections (via careerplan.io/jobs/19041966-collections-analyst-at-transunion)
Required skills
B2B collections experience, high-volume portfolio management, invoice dispute resolution, data analysis, risk prioritization, English fluency, Spanish fluency, Microsoft Excel proficiency
Preferred skills
ERP platform experience (PeopleSoft), process improvement initiatives, customer relationship building, adaptability, results-oriented work style
Technologies
Microsoft Excel, collections systems, ERP platforms
Responsibilities
Manage B2B accounts and drive timely recovery of receivables, Proactively engage customers to develop collection strategies and payment plans, Conduct collection calls and document discussion points, Investigate and resolve invoice disputes, Partner with cross-functional teams to support cash flow objectives, Identify trends and recommend process improvements
Seniority
Mid-level, hands-on IC