Key Account Manager
Core
Primary delivery and issue-resolution interface between clients and internal TransUnion business units, managing client solutions and onboarding.
Role type
Senior Key Account Manager (B2B)
Builds
Client solutions, onboarding programs, and long-term relationship growth
Domain
B2B professional services / Credit reporting
Deliverable
client delivery | product features
Required skills
B2B account management, complex project coordination, stakeholder communication, contract and SLA management, commercial awareness, issue resolution
Preferred skills
NPS methodology, matrix organization experience, client onboarding best practices, customer feedback analysis
Technologies
SOWs, SLAs, delivery plans
Responsibilities
Serve as primary delivery and issue-resolution interface, support account planning and growth, coordinate product/service requirements across teams, manage complex client projects and onboarding, translate requirements into contracts/SLAs, monitor project progress, develop client relationships, gather Voice of Customer feedback, partner with cross-functional teams to resolve issues
Seniority
Senior, hands-on IC