Associate Client Service Manager
Core
Day-to-day point of contact for client account management, coordinating production processing, change/release management, and data delivery across business lines.
Role type
Associate Client Service Manager
Builds
Data delivery services and operational support for client accounts
Domain
Data management and client services
Deliverable
client delivery | production processing | data delivery
Required skills
project coordination, change control management, SLA monitoring, incident resolution, resource allocation, contract compliance, data file management, order fulfillment, stakeholder communication
Preferred skills
Microsoft Office proficiency, analytical problem solving, relationship building, industry trend awareness, campaign management software usage
Technologies
List Direct, Acxiom Order Fulfillment Tool (AOFT), InfoBase products, FTP directories
Responsibilities
Monitor adherence to contractual obligations and SLAs; manage production schedules and change requests; resolve client delivery issues and incidents; coordinate data delivery and file processing; communicate status and feedback to clients and internal teams; support billing and sales pursuits.
Seniority
Individual Contributor, entry to mid-level