Business Support Officer
On-siteCitizens onlySecurity clearance required
Core
First point of contact for customers and stakeholders, delivering high-quality service through face-to-face interactions, phone calls, and email correspondence.
Role type
frontline customer service support officer
Builds
customer service outcomes for government participants
Domain
public sector / government services
Deliverable
client delivery
Required skills
customer service, communication, empathy, problem-solving, organizational skills, research, reporting
Responsibilities
respond to and resolve enquiries, manage participant and stakeholder interactions, monitor and manage shared inboxes, conduct outbound calls, assist with research and reporting, contribute to process improvements