Agente de Contac Center
Core
Customer service professional handling inquiries, requests, complaints, and incidents across multiple communication channels to ensure customer satisfaction and meet service indicators.
Role type
Customer Service Representative
Builds
Customer support interactions and case resolutions
Domain
Customer Service
Deliverable
client delivery
Required skills
Verbal and written communication, Customer orientation, Active listening, Problem-solving, Teamwork, Goal orientation
Responsibilities
Handle customer inquiries, requests, and complaints; Provide clear and timely information about products and services; Manage and follow up on cases until resolution; Record interactions in management tools; Meet quality, productivity, and service level indicators; Identify opportunities to improve the customer experience.