[HELLOCONNECT] Customer Care Specialist - US
Core
Primary point of contact for customers, delivering service via multiple channels, investigating feedback/complaints, and educating customers on products and features.
Role type
Customer Care Specialist
Builds
Customer satisfaction and brand reputation
Domain
Business Process Outsourcing (BPO), Customer Support
Deliverable
client delivery
Required skills
Customer service experience, multi-channel communication, complaint investigation, product knowledge, internal process improvement, KPI tracking
Preferred skills
None stated
Technologies
Gmail, Slack
Responsibilities
Serve as first point of contact for customers, educate customers on new products and app features, investigate customer feedback and complaints, demonstrate confidence across different contact channels, track and report errors to responsible departments, suggest improvements to internal procedures, check communication channels daily
Seniority
Entry-level to Junior