New Business Customer Advisor
Hybrid
Core
First point of contact for customers, handling inbound calls to understand needs, explain policy information, and guide them through their journey.
Role type
Customer Advisor (New Business)
Builds
Customer service interactions and policy guidance for new business customers
Domain
Insurance
Deliverable
client delivery
Required skills
Active listening, clear communication, empathy, resilience, time management, technology proficiency, multitasking
Responsibilities
Taking inbound customer calls, explaining policy information, guiding customers through their journey, handling complex queries and frustrated customers, collaborating with colleagues
Seniority
Entry-level / Junior