Customer Care Specialist - CA
Core
Primary point of contact for customers, delivering service via multiple channels and resolving complaints.
Role type
Customer Care Specialist
Builds
Customer satisfaction and brand reputation (via careerplan.io/jobs/8255792-customer-care-specialist-ca-at-hellofresh)
Domain
Business Process Outsourcing (BPO)
Deliverable
client delivery
Required skills
Customer service experience, product knowledge, complaint investigation, multi-channel communication, KPI tracking, process improvement, policy/system expertise
Responsibilities
Serve as first point of contact for customers, educate customers on products and features, investigate customer feedback and complaints, monitor communication channels (Gmail, Slack), report errors and issues, suggest internal process improvements, adhere to company policies and use internal tools