Team Leader Field Services (m/w/d)
Core
Leading and developing a field service team to manage operational service operations, ensure SLA compliance, and drive process improvements.
Role type
Senior IC field service team leader
Builds
Stable, efficient IT service operations for clients
Domain
IT Service Management (ITSM)
Required skills
IT service management (ITIL), ITSM tools (Jira, ServiceNow), team leadership, resource planning, escalation management, data analysis
Preferred skills
Leadership in a technical role, analytical thinking, structured approach
Technologies
Jira, ServiceNow
Responsibilities
Lead and develop the service team, manage operational service operations, ensure SLA and KPI compliance, plan resources and schedules, analyze service data, develop ITIL-based service processes
Seniority
Senior, hands-on IC