Գրավոր հաղորդակցման պատասխանատու/երեկոյան հերթափոխով
Core
Customer service specialist handling written communications via email, social media, and chat for a bank during evening shifts.
Role type
Customer support specialist (written communications)
Builds
Customer support responses and information delivery for bank products
Domain
Banking / Customer Support
Deliverable
product features
Required skills
Written communication, typing speed, attention to detail, task prioritization, teamwork
Preferred skills
English, Russian
Technologies
Email, social media platforms, chat systems
Responsibilities
Respond to customer inquiries via email, social media, and chat; Draft written responses ensuring linguistic and content accuracy; Provide information on current bank products; Route questions to relevant specialists; Execute tasks to improve department processes