Customer Service Team Member (Days, Full Time)
Core
Provide exceptional customer service via phone, email, live chat, and social media as the primary point of contact for customers.
Role type
Customer Service Team Member
Builds
Customer experience and support for a digital bank
Domain
Financial Services / FinTech
Deliverable
client delivery
Required skills
Customer service, written communication, verbal communication, IT skills, resilience, problem-solving
Responsibilities
Respond to customer queries across multiple channels, handle customer complaints, escalate issues, improve service processes, work within a dynamic team environment