Officer, Contact Center
Core
Handle customer inquiries via phone, email, and social media with accuracy and empathy while guiding users on banking services.
Role type
Customer service representative
Builds
Customer support interactions and case documentation
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Verbal communication, Written communication, Problem-solving, Data confidentiality, Multitasking, Empathy
Responsibilities
Respond to customer inquiries via phone, email, and social media; Resolve customer issues and escalate complex cases; Document interactions in case management systems; Guide customers on banking services and digital tools.