Clinical Quality Analyst, Manila (Day & Mid-Shift Support)
Core
Safeguard clinical quality of patient-facing Medical Support interactions (phone, email, chat) by auditing for safety, accuracy, and empathy, and driving systemic improvements.
Role type
Senior Clinical Quality Analyst (Healthcare Operations)
Builds
Clinical scoring frameworks, audit protocols, coaching curricula, and process automation for medical support teams.
Domain
Digital Health / Weight Management / Telehealth
Deliverable
dashboards & analysis | production ML models (clinical protocols/rules) | physical/clinical work (audit of clinical interactions)
Required skills
Clinical judgment, clinical quality auditing, root cause analysis, risk escalation, data analysis, stakeholder coaching, regulatory compliance
Preferred skills
SQL, dashboarding tools, adverse event review, accreditation frameworks
Technologies
Spreadsheets, reporting tools, Knowledge Hub
Responsibilities
Audit patient-facing Medical Support interactions across phone, email, and chat; maintain and calibrate the clinical QA scoring framework; identify and escalate clinical risks and safety events; produce weekly QA reporting with trend analysis; review and update medical support macros and workflows; design and deliver clinical training based on audit findings.
Seniority
Mid-Senior, hands-on IC
