Patient Service Executive
Core
Build and maintain positive relationships with patients, families, and hospital staff to ensure patient experience and satisfaction are top priorities.
Role type
Patient Service Executive
Builds
Patient service experience and satisfaction
Domain
Healthcare
Deliverable
client delivery
Required skills
Customer service orientation, Communication, Interpersonal skills, Collaboration, Complaint investigation, Service delay resolution
Preferred skills
Healthcare service experience, Hospitality or aviation industry experience
Responsibilities
Respond to and investigate patient complaints or inquiries, Coordinate with relevant individuals or departments to minimize or resolve service delays, Provide clear, empathetic, and professional communication to patients and their families, Ensure compliance with hospital policies, service standards, and service excellence guidelines
Seniority
Entry-level to Mid-level