Business Process Quality Senior Professional
Core
Managing customer quality topics, driving structured quality improvements, and ensuring data-driven quality performance across the organization.
Role type
Senior Quality Management Professional (Process Quality)
Builds
Quality dashboards, reports, and improvement initiatives for customer and project quality cases.
Domain
Manufacturing / Industrial / Energy
Deliverable
dashboards & analysis
Required skills
Customer complaint handling, Root cause analysis (RCA/8D), Data analysis and visualization, Cross-functional coordination, Process improvement methodologies, Stakeholder management
Preferred skills
Six Sigma, Lean, Power BI
Responsibilities
Manage customer complaints and case coordination, Analyze complaints to identify trends and root causes, Lead improvement initiatives and corrective actions, Develop quality dashboards and reports, Coordinate quality topics across functions, Share lessons learned to prevent recurrence
Seniority
Senior, hands-on IC
