Enterprise Customer Success Manager
Core
Own a portfolio of enterprise healthcare accounts end-to-end, driving commercial outcomes from onboarding through renewal and expansion.
Role type
Senior Enterprise Customer Success Manager (Healthcare)
Builds
Commercial relationships and value realization for enterprise healthcare clients
Domain
Healthcare / Enterprise B2B SaaS
Required skills
enterprise account ownership, commercial lifecycle management, multi-stakeholder negotiation, data-driven account health analysis, executive business reviews, internal advocacy, process improvement
Preferred skills
implementation handoff management, Australian hospital systems knowledge, high-growth startup experience
Technologies
none stated
Responsibilities
Own commercial outcomes and revenue retention targets, lead renewal and expansion negotiations, deliver executive business reviews connecting product usage to clinical outcomes, serve as primary customer voice to influence product roadmap, pilot and iterate enterprise success playbooks
Seniority
Senior, hands-on IC
