CUSTOMER SERVICE AGENT (M/W/D) in Voll- oder Teilzeit
Core
First point of contact for customers across phone, chat, email, and social media channels to handle inquiries, orders, deliveries, and complaints.
Role type
Customer Service Agent
Builds
Customer support for JYSK's online shop
Domain
Retail
Deliverable
client delivery
Required skills
Empathy, problem-solving, computer proficiency, fast typing, strong German (verbal and written)
Preferred skills
Prior experience in customer care, call center, or service environments, basic English
Responsibilities
Process customer inquiries via multiple channels, independently resolve issues by checking orders and researching backgrounds, ensure consistent positive customer experience, collaborate within a dynamic team
