Német nyelvű ügyfélszolgálati munkatárs/ Internationaler Kundenberater
Remote
Core
German-speaking customer service representative handling inbound inquiries via phone, email, and chat for Vodafone's global residential customers.
Role type
Customer Service Representative (Frontline)
Builds
Customer service interactions and sales for Vodafone
Domain
Telecommunications
Deliverable
client delivery
Required skills
German (C2), verbal communication, problem-solving, MS Office, goal achievement
Preferred skills
shift work availability, weekend work availability, emotional intelligence, self-management
Technologies
MS Office, CRM systems (implied by customer interaction tools)
Responsibilities
Answer customer questions via phone, email, and chat; identify customer needs; ensure service level agreements are met; follow processes to resolve inquiries; manage customer interactions independently.
Seniority
Entry-level / Junior