Team Lead Customer Service (m/w/d)
Core
Lead and develop customer relationships, manage projects from inquiry to implementation, and drive profitability through pricing and negotiations for a metal and electrical industry client.
Role type
Senior Team Lead Customer Service / Key Account Manager
Builds
Long-term customer relationships and successful project implementations
Domain
Manufacturing (Metal & Electrical)
Required skills
Key Account Management, Project Management, Pricing & Negotiation, Financial KPIs, Team Leadership, Strategic Thinking
Preferred skills
Coaching, Stakeholder Management, Travel
Technologies
None stated
Responsibilities
Manage customer relationships and lead projects from inquiry to implementation; Conduct pricing negotiations and ensure profitability; Develop KPIs and analyze customer feedback to improve service; Coordinate cross-functional collaboration between sales, production, and finance; Lead, coach, and develop junior team members
Seniority
Senior, hands-on IC with leadership responsibilities