Customer Support für digitale Restaurantlösungen (m/w/d)
Core
Support restaurants using a modern reservation and guest management platform via phone, email, chat, and WhatsApp.
Role type
Customer Support Specialist
Builds
Reservation and guest management platform
Domain
Hospitality technology
Deliverable
client delivery
Required skills
German (C1 or native), English, customer service experience, empathy, computer literacy, prioritization
Responsibilities
Answer customer questions about the platform, explain features, prioritize urgent requests, document tickets, escalate complex technical or billing issues