Servicemanager Enterprise Business (w|m|d)
Core
You will drive the professional development of Enterprise Service Management (ESM) to ensure IT services function smoothly for rescue crews, translating business requirements into structured services. (via careerplan.io/jobs/18349-47175_16_JB5248510-S-servicemanager-enterprise-business-wmd-at-adac-luftrettung-ggmbh)
Role type
Senior Enterprise Service Management Manager
Builds
Enterprise Service Management platform and processes for a European air rescue organization
Domain
Healthcare / Air Rescue / IT Service Management
Required skills
IT Service Management, Enterprise Service Management, Service Lifecycle Management, Incident Management, Process Optimization, Stakeholder Management, Requirements Analysis, ITIL, FITsm
Preferred skills
Business Analysis, Product Development, Change Management, Request Management, Service Level Management
Technologies
ESM platforms, ITIL frameworks, FITsm
Responsibilities
Manage the entire Service Lifecycle from requirement to acceptance; Translate business requirements into structured service solutions; Develop and optimize Service Management processes (Incident, Problem, Change, Request, SLM); Co-develop the ESM platform roadmap with the Application Manager; Collaborate with Product Owners to define requirements and acceptance criteria; Facilitate collaboration between business units and IT; Drive continuous improvement of services and processes.
Seniority
Senior, hands-on IC
