Account Manager (m/w/d, Berlin)
Core
Account Manager responsible for building strong client relationships, driving renewals/retention, and executing success plans for B2B SaaS customers using Agentic AI sales agents.
Role type
Account Manager (SaaS)
Builds
Agentic AI sales agents for B2B lead generation and sales automation
Domain
B2B SaaS, Sales Technology, AI
Deliverable
production ML models
Required skills
Client Relationship Management, Renewal & Retention Strategy, Success Planning, Customer Advocacy, Data-Driven Analysis, Client Education
Preferred skills
SaaS experience, Sales Automation, Customer Analytics
Responsibilities
Manage client relationships and act as primary point of contact; Ensure renewal, retention, and net retention goals; Develop and implement customer success plans; Represent customer perspective to product team; Analyze usage data to identify risks and opportunities; Educate customers on features and upsell opportunities; Collaborate with support, product, and sales teams.
Seniority
Junior to Mid-level (1-2 years experience)
