Account Director - Digital Shelf / ecommerce /CPG
Core
Lead enterprise account planning, strategy, and growth for a portfolio of CPG/tech clients, ensuring ROI and driving sustainable revenue.
Role type
Senior Account Director (Digital Shelf/ecommerce)
Builds
Enterprise client retention, account growth, and strategic alignment with client business issues.
Domain
Digital Commerce / CPG / Retail
Deliverable
client delivery
Required skills
Account management, strategic planning, team leadership, stakeholder management, sales process management, relationship building, upselling, client education, portfolio management, ROI analysis
Preferred skills
Salesforce CRM, German/French/Spanish, FMCG sector experience
Technologies
Salesforce CRM, Profitero+ platform
Responsibilities
Lead account planning and strategy for enterprise clients; drive client growth and retention; manage team KPIs and customer success processes; educate customers on solution capabilities; identify commercial opportunities and upsell features; collaborate with leadership to align strategic initiatives; maintain balanced portfolio for revenue growth.
Seniority
Senior, hands-on IC with team leadership