Senior Account Manager
Core
Senior Account Manager responsible for retention, growth, and expansion of a portfolio of 8-10 complex CPG brand accounts within the digital commerce space.
Role type
Senior Account Manager (Customer Success)
Builds
Client partnerships, value stories (ROI, business impact), and expansion revenue opportunities for enterprise accounts.
Domain
Digital Commerce / eCommerce / CPG / SaaS
Deliverable
client delivery
Required skills
Account management, client relationship management, data analytics, strategic upsell/cross-sell, technical concept translation, product expertise, mentoring
Preferred skills
eCommerce/CPG/brand/retailer experience, SaaS environment experience, mentoring junior team members
Technologies
Digital shelf analytics platforms, data-driven insights tools
Responsibilities
Own retention and growth outcomes for enterprise accounts; Proactively identify and build new use cases with clients; Build and document quantified value stories (ROI, business impact); Lead upsell and expansion strategy; Act as a trusted advisor sharing thought leadership; Develop and leverage data-driven insights to interpret account performance; Mentor and coach junior team members.