IT Support Specialist im 2nd & 3rd Level (m/w/d)
Hybrid
Core
2nd & 3rd level IT support specialist for a sports club industry software solution, analyzing and customizing customer business processes.
Role type
mid-level IC IT support specialist
Builds
industry software solutions for sports clubs
Domain
software / sports industry
Required skills
database management, MySQL, technical troubleshooting, business process analysis, customer communication, documentation
Preferred skills
structured problem solving, teamwork, responsibility
Technologies
MySQL
Responsibilities
act as first point of contact for 2nd & 3rd level support, analyze and customize customer business processes, support customers with technical and functional questions, communicate with customers via phone and email, document support cases
Seniority
mid-level, hands-on IC