Technology Solutions Specialist
Core
Support end-users and resolve incidents for mission-critical systems including AMS, data tools, LMS, and SaaS platforms while analyzing trends to reduce repeat issues.
Role type
mid-level IC technology solutions specialist (IT help desk/service desk)
Builds
stable operations of association and data management systems for staff and members
Domain
higher education association / IT operations
Required skills
troubleshooting software and SaaS platforms, incident management, technical documentation, data analysis, system testing, stakeholder communication, prioritization
Preferred skills
nonprofit/education sector experience, training or certification in web systems/databases/data, power user/admin experience with association software, project-based work experience
Technologies
AMS, LMS, SaaS products, data visualization platforms, web systems, databases
Responsibilities
respond to service desk tickets and resolve issues in mission-critical systems, evaluate service desk resolution trends and recommend improvements, research software products and services, support testing of new and existing applications, design and deliver training sessions on enterprise software, maintain up-to-date documentation for supported systems, communicate application issues to stakeholders, assist with producing reports and data outputs
Seniority
Mid-level, hands-on IC