Success Manager – Partners – Remote
Core
Own a portfolio of MSP partners, driving adoption, protecting retention, and growing spend through onboarding, renewals, and expansion.
Role type
Senior Customer Success Manager (Partners)
Builds
Partner health, on-time renewals, expansion, and Net Revenue Retention
Domain
IT Service Desk Automation / MSP / SaaS
Required skills
Customer success, partner success, account management, renewals, account growth, consultative selling, negotiation, CRM management, health score tracking, adoption tracking, commercial risk management
Preferred skills
MSP experience, ITSM platforms (ConnectWise, Kaseya)
Technologies
ConnectWise, Kaseya, CRM tools
Responsibilities
Build tailored onboarding plans, spot churn risk and implement remediation, own renewals, find expansion opportunities, track partner health and ARR growth, relay product feedback, convert legacy support arrangements, contribute to playbooks
Seniority
Senior, hands-on IC