Technical Customer Support Associate
HybridNo visa sponsorship
Core
Client-facing technical support associate resolving platform issues, data maintenance, and user account management for digital commerce clients.
Role type
Technical Customer Support Associate
Builds
Profitero+ digital commerce platform and data solutions
Domain
Digital commerce / E-commerce analytics
Deliverable
client delivery
Required skills
Zendesk, Excel, data management, troubleshooting, client communication, data validation
Preferred skills
SaaS environment experience, marketing analytics, e-commerce knowledge
Technologies
Zendesk, Jira, Profitero platform
Responsibilities
Monitor and resolve technical tickets; validate and clean client data; escalate complex issues; guide clients on data organization.
Seniority
Junior, entry-level IC
