System Specialist Operations (m/w/d)
Core
Responsible for independent 2nd Level Support of applications, services, and infrastructure, defining and monitoring Service Level Agreements (SLAs) and KPIs, and managing escalations up to group leadership level.
Role type
Senior IC system operations specialist (2nd Level Support)
Builds
Stable operations of telecom applications and services for Vodafone customers
Domain
Telecommunications / IT Operations
Required skills
2nd Level Support, SLA/KPI management, proactive incident prevention, escalation management, system roll-out support, lifecycle project support, technical documentation creation
Preferred skills
Cloud operations (AWS, Azure, OCI), UNIX scripting (Perl, PL/SQL, Python), Loadbalancing, Kepner-Tregoe method
Technologies
AIX, HP-UX, Sun Solaris, Linux, Windows, IBM WebSphere MQ, WebLogic, Tomcat, Oracle, AWS, Azure, OCI
Responsibilities
Execute 2nd Level Support for applications, services, and infrastructure; Define and monitor SLAs and KPIs; Identify and implement proactive optimization measures; Manage escalations to group leadership; Support roll-outs of new systems and software; Create technical instructions for 1st Level Support
Seniority
Senior, hands-on IC
