CSAM (Customer Success Account Manager)
Core
Own and develop relationships with existing clients, ensure successful delivery, and drive long-term account growth for an AI education and adoption platform.
Role type
Senior Customer Success & Account Manager
Builds
AI education programs, learning platforms, communities, hackathons, and enterprise initiatives
Domain
EdTech / AI adoption / Digital Media
Deliverable
client delivery
Required skills
relationship building, client communication, commercial mindset, account retention, upselling, account expansion, onboarding management, cross-functional coordination, timeline management, risk resolution, campaign performance monitoring
Preferred skills
outbound sales, prospecting, lead generation, AI domain knowledge, SaaS experience, digital media experience, campaign metrics analysis
Technologies
AI tools, learning platforms, community platforms
Responsibilities
Manage client onboarding, expectations, ongoing communication, and regular check-ins; Coordinate campaigns and deliverables across Content and other internal teams; Manage timelines, client materials, feedback, approvals, and publishing schedules; Proactively identify and resolve client issues, delivery risks, and blockers; Monitor campaign performance and provide clients with relevant insights and recommendations; Share client feedback and opportunities with internal teams to improve solutions and processes.