Senior Technical Support Engineer
Core
Provide product-focused technical resolution for complex AI security and data protection issues, acting as the primary technical authority for enterprise customers.
Role type
Senior Technical Support Engineer (SaaS/Cybersecurity)
Builds
Custom diagnostic utilities, automation scripts, and reusable runbooks to streamline investigations and reduce repeat issues.
Domain
AI Security, Data Security, Cloud Infrastructure
Required skills
Python, Bash, PowerShell, SQL, API analysis, log analysis, root-cause analysis (RCA), ticket management, cloud platform support, identity protocol support
Preferred skills
AI tool integration, mentoring Tier-1 engineers, cross-functional collaboration
Technologies
Python, Bash, PowerShell, SQL, Zendesk, ServiceNow, Jira, Salesforce, AWS, Azure, GCP, SSO, SAML, OAuth, SCIM, RBAC
Responsibilities
Deep-dive into modern enterprise architectures to solve high-stakes technical issues; take full command of Support Tickets from discovery to resolution; write scripts and build custom diagnostic utilities; partner with Product, Engineering, and DevOps teams to feed operational insights into the roadmap; architect reusable runbooks and technical guides; integrate modern AI tools into daily troubleshooting workflows; mentor Tier-1 engineers on technical troubleshooting and escalation protocols.
Seniority
Senior, hands-on IC
