Program Manager, Identity Security - Customer Success
Core
Design, own, and optimize scalable Customer Success programs to help customers adopt and derive value from identity security solutions.
Role type
Program Manager, Customer Success
Builds
Scalable onboarding and adoption programs, readiness learning paths, and on-brand content assets (playbooks, decks, guides) for Customer Success teams.
Domain
Cybersecurity / Identity Security / B2B SaaS
Deliverable
product features
Required skills
Program management, stakeholder management, content creation, visual design, project ownership, metrics tracking, cross-functional collaboration
Preferred skills
Experience in cybersecurity or B2B SaaS, knowledge of IAM/IGA/PAM/SSO/MFA/Zero Trust
Technologies
Google Slides, Canva, PowerPoint, Adobe Creative Suite
Responsibilities
Design and maintain scalable Customer Success programs; own initiatives end-to-end; build readiness programs and learning paths; create on-brand playbooks and presentations; partner with cross-functional teams; track and report on program metrics; manage timelines and dependencies.
Seniority
Mid-Senior, hands-on IC