Senior Customer Success Specialist
Core
Own high-stakes student and family relationships, drive retention, and ensure academic outcomes for high-value or high-risk accounts.
Role type
Senior Customer Success Specialist (Education)
Builds
Student academic success and retention within a tutoring ecosystem
Domain
Education (High School & Medical Preparation)
Deliverable
client delivery
Required skills
Relationship management, retention strategy, risk identification, coaching/mentoring, data tracking, phone communication, HubSpot proficiency, Australian education system knowledge
Preferred skills
Experience with AI tools, ability to source academic feedback, referral generation
Responsibilities
Own segmented book of highest-value or highest-risk families, lead escalated save and renewal conversations, drive success plans and track student progress, identify early warning signs across the wider book, support junior team members, grow relationships to generate referrals
Seniority
Senior, hands-on IC
