IT-Administrator:in (w/m/d)
Core
1st-Level IT support and ticket management for the city's central communication infrastructure and services.
Role type
IT Administrator (1st-Level Support)
Builds
Central city communication infrastructure (data centers, data networks), email services, web hosting, internet gateway, collaboration platforms, and document management systems.
Domain
Public Administration / Municipal IT
Deliverable
dashboards & analysis
Required skills
Windows Client/Server, Network Infrastructure basics, ITIL processes, Standard software (MS Office), VoIP systems, Ticket system management
Preferred skills
Bachelor's degree in IT or equivalent vocational training, Experience with classic telephony and VoIP
Technologies
Microsoft Windows, MS Office, VoIP, Ticketing Systems
Responsibilities
Receive technical inquiries via phone, email, or ticket system; Perform 1st-level support for troubleshooting and order processing; Evaluate, prioritize, and escalate complex technical issues to specialized departments; Monitor and manage tickets; Analyze problems and provide technical assessments.
Seniority
Mid-level, hands-on IC