IT Technician
Core
Provide first-line onsite and tier-1/tier-2 technical support to City employees, troubleshooting hardware, software, connectivity, and network issues.
Role type
IT Technician (Tier 1/2 Support)
Builds
Maintains and repairs computers, printers, mobile devices, and network-connected equipment for City operations.
Domain
Municipal Government IT
Required skills
Windows troubleshooting, network configuration, hardware repair, user account management, ticketing systems, cybersecurity policy compliance, asset inventory management, SQL basics, Microsoft 365 administration
Preferred skills
CompTIA A+/Network+/Security+, Cisco hardware support, mobile-user support, website design/maintenance, public safety equipment support
Technologies
Cisco, Microsoft 365, Windows, SQL, Office 365, VPN, Mobile devices
Responsibilities
Troubleshoot basic network, internet, Wi-Fi, VPN, and phone-system issues; Install, configure, upgrade, maintain, and repair computers, printers, phones, and mobile devices; Assist with user account creation, changes, termination, and password resets; Support administration of City hardware and software including specialized public safety equipment; Maintain accurate asset and inventory records; Document service requests and troubleshooting resolutions.
Seniority
Entry to Mid-level, hands-on IC