Customer Success Manager II
Core
Manage long-term relationships for B2B payment and accounts receivable clients, acting as a trusted advisor to drive adoption, retention, and growth within the Versapay ecosystem.
Role type
Senior Customer Success Manager (B2B SaaS)
Builds
Customer success outcomes, retention strategies, and product adoption for B2B payment platforms
Domain
Fintech / Accounts Receivable / B2B Payments
Required skills
Customer success management, B2B sales, strategic account planning, cross-functional collaboration, problem resolution, trend forecasting
Preferred skills
Fintech software solutions background, accounts receivable experience
Technologies
ERP systems
Responsibilities
Own the customer lifecycle from onboarding to long-term adoption; Drive growth and retention through strategic account plans and shared KPIs; Advocate for customers to influence product development; Resolve high-severity customer issues; Propose scalable improvements to the customer journey
Seniority
Mid-Senior, hands-on IC