Mitarbeiter Vertriebsinnendienst – Fahrrad & E-Bike (m/w/d)
Core
Sales and customer service specialist for bicycles and e-bikes, handling inbound/outbound calls, email/chat support, and corporate client outreach.
Role type
Sales & Customer Service Representative (Bicycles & E-Bikes)
Builds
Bicycles, e-bikes, and accessories for retail customers and corporate clients
Domain
Retail / Bicycles & E-Bikes
Deliverable
product features
Required skills
Sales expertise, customer service, CRM proficiency, knowledge of financing/leasing models, German language fluency
Preferred skills
Experience in bicycle/sport/lifestyle retail, passion for cycling
Technologies
CRM systems
Responsibilities
Consult customers via phone, email, and chat; create and follow up on quotes; handle complaints and problem resolution; contact corporate clients for leasing and services; document interactions in CRM; support daily customer service operations
Seniority
Mid-level, experienced IC