Customer Experience Specialist - German
Hybrid
Core
Deliver high-quality customer service across phone, chat, email, and social channels for a premium e-commerce brand, resolving issues with empathy and guiding customers authentically.
Role type
Customer Experience Specialist (German)
Builds
Customer trust and loyalty for Quince's apparel, accessories, and home goods
Domain
E-commerce / Retail
Deliverable
client delivery
Required skills
Bilingual German and English (verbal and written), Customer service experience, Issue resolution, Relationship building, Tool adoption, Product knowledge
Preferred skills
None stated
Technologies
None stated
Responsibilities
Own each customer interaction from start to finish, Resolve issues with empathy, Navigate tools efficiently, Share insights and recurring patterns, Become a product expert
Seniority
Individual Contributor
